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K-12 · EN↔ES

How a desk session works

New visitor → Scan → Admit → Done

A K-12 front-office visit, from arrival to close. Parents join on a phone browser. No account. No app.

  1. 1

    New visitor

    A parent or guardian arrives at the K-12 front office. Staff starts a session on the desk device in English. Policy chooses the mode — Verified AI for routine enrollment questions.

  2. 2

    Scan

    Staff shows a QR code. The visitor scans it with their phone camera. The phone opens a browser page — no account, no app. They choose Español. Other languages may be listed and are not enabled.

  3. 3

    Admit

    Staff admits the visitor after each device reviews the disclosure. Accept continues. Decline stops AI and can request a human interpreter. Consent cannot unlock Human-Only types.

  4. 4

    Done

    Staff ends the session. Audio buffers are purged. Default retention is ephemeral. This public host never saw the conversation.

Anytime: human interpreter

Request a human interpreter from the session when the talk is consequential, verification says escalate, or policy requires a human. The AI path suspends per policy.